Terms of service

How Can We Help You?

I. Shopping Guide

Q: How do I place an order on www.divinojewellery.com?
A: All items displaying an "Add to Cart" button are available for online purchase. You may also call our customer specialists to complete your purchase.

Q: How many items can I purchase in a single order?
A: You may purchase any number of desired items in a single order.

Q: What should I do if an item is currently unavailable for purchase?
A: If you are interested in an item that is currently unavailable, we invite you to contact our customer service specialists. A personal shopping consultant will provide you with further information.

Q: How can I modify or cancel my order?
A: You may contact our Customer Service Ambassadors via phone, email, or online chat to update your order. Our ambassadors are always happy to assist.

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II. Delivery

Q: What delivery options are available to me?
A: We offer the following delivery methods based on your region and product availability.

Q: What are the delivery charges?
A: Shipping costs will be calculated and displayed in real-time based on your delivery address. If a signature-upon-delivery service is required, please contact our online customer service in advance to add a note to your order. (For remote areas, please communicate with a customer specialist in advance.)

Q: Can someone else receive the shipment on my behalf?
A: If the signature-upon-delivery option is selected, only the person who placed the order is authorized to receive the package. A valid ID matching the order name will be required upon pickup. If this option is not selected, someone else may sign for and receive the shipment.

Q: How can I track my order?
A: After your order is shipped, you will receive a message with a tracking link. You may also contact our customer specialists via email or phone for assistance.

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III. Payment

Q: What payment methods can I use?
A: You can pay for your order using the following methods:

• VISA

• Airwallex

• PayPal

• Mastercard
  Certain payment options may not be available for all orders. Please contact our customer specialists via phone, email, or chat for more information.

Q: Are my payments on www.divinojewellery.com secure?
A: All transactions on www.divinojewellery.com are protected by HTTPS protocol and encrypted to safeguard your information. Credit card payment security is further enhanced by 3D Secure protocol.

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IV. Personalization & Services

Q: Can I have my item engraved?
A: Engraving is available for specific items. When engraving is possible, it will be clearly indicated on the product page. You can add engraving details after adding the item to your shopping bag.

Q: Can I adjust the size of my favorite product?
A: To ensure ideal fit and comfort when wearing your item, we offer resizing services. This service is available for most products, depending on their technical specifications and aesthetic characteristics. We recommend contacting our online customer service to confirm your needs.

Q: Are there additional charges for customizing a product?
A: The final cost will be determined based on your specific requirements, including material and weight costs. Rest assured, there are no hidden additional fees. For more information, please contact our online customer service specialists.

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V. Care & Repair

Q: How should I care for my jewelry?
A: You can visit our jewelry care guide, where you'll find maintenance recommendations for each item, its gemstones, and materials. Ring care suggestions and instructions can also be found in this section. For additional information, please contact our customer advisors via phone, email, or online chat.

Q: What should I do if I encounter issues with my purchased jewelry?
A: If you have any questions about your jewelry purchase, or any matters related to care or after-sales service, we strongly recommend contacting our official online customer service specialists. Our service ambassadors will be pleased to provide appropriate service recommendations. Please note that any procedures or alterations performed outside our workshops may compromise or alter the integrity of your item.

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VI. Size Guide

Q: How do I choose products in different sizes?
A: You can find your desired product style and view its details page, or access our ring size guide to help determine your ring size.