Heartfelt

All pieces with an “Add to Cart” button are available for purchase online. You can also call one of our customer service representatives to complete your purchase.

You can select as many items as you like in one order.

If a piece is unavailable, please contact our customer service team. Your personal consultant will provide more information and options.

Contact a Divino Customer Service Representative by phone, email, or live chat to update or cancel your order.

We offer several shipping options based on regional and product availability.

Real-time shipping charges are calculated at checkout from your delivery information. For in-person signature service or remote-area delivery, contact customer service in advance.

With in-person signature service, only the order placer can collect the package with matching photo ID. Without this service, an alternate recipient may sign.

After shipping, you’ll receive a message with a tracking link. You can also contact customer service by email or phone for assistance.

We accept VISA, Mastercard, PayPal, and Airwallex. Some options may not be available for all orders—contact customer service for details.

Yes. All transactions are protected by HTTPS encryption. Credit card payments also use 3D Secure for additional protection.

Yes. When engraving is available, you’ll see the option on the product page and can add details at checkout.

We offer sizing for most products (depending on design). Contact customer service to confirm availability for your piece.

Costs depend on your requirements (materials, weight, complexity). Reach out to our team for a tailored consultation.

Visit our Care Tips section for recommendations by piece, gemstone, and material. You can also contact our advisors via phone, email, or chat.

Please contact our customer service team for assessment and service recommendations. Note: alterations outside our workshops may affect the integrity of your piece.

Use our Ring Size Guide to determine your size. You can also review product details or contact customer service for help.